Most new, unused products may be returned within 30 days of delivery. To be eligible, products must be in their original condition, complete with all components, and include their original packaging whenever reasonably possible.

Products that have been assembled, painted, modified, or otherwise used are generally not eligible for return. This does not affect our ability to assist with products that arrive damaged, defective, or incorrect.

Refunds are issued after returned products have been received and inspected. Once we've confirmed that the returned items meet our eligibility requirements, we'll process your refund to the original payment method.

Original shipping charges are nonrefundable for standard returns.

Email info@warsen.al within 30 days of receiving your order. Include your order number, the products you want to return, and the reason for the request. Include photographs if an item arrived damaged or incorrect.

We will review your request and provide return instructions. Please contact us before sending any items back.

Yes, if it is still new, unused, complete, and in its original condition. Please include the original packaging whenever reasonably possible.

Miniatures that have been assembled, painted, or modified are not eligible for standard returns.

For standard returns, including changes of mind or incorrectly ordered products, customers are responsible for return shipping costs.

You may arrange your own return shipping using a tracked carrier, or request a prepaid return shipping label from us. If you choose to purchase a label through us, the cost of the label will be deducted from your refund.

If the return is due to an error on our part or a defective product, we'll arrange an appropriate resolution and cover return shipping when necessary.

Please contact info@warsen.al as soon as possible, ideally within seven days of delivery. For shipping damage, reporting within 48 hours is especially helpful.

Include your order number and clear photographs of the affected item, shipping box, and packing materials. We will review the issue and help resolve it.

Missing, incorrect, or defective components inside a Corvus Belli miniature kit must be reported through the official Corvus Belli Mispack Form.

Corvus Belli handles replacement component requests through that form. Follow the instructions there and provide the requested product and component information.

If an entire product is missing from your shipment or we shipped the wrong boxed product, contact info@warsen.al instead.

If we sent you the wrong product, email info@warsen.al as soon as possible with your order number and a photograph of the item received.

We will work to correct our fulfillment mistake at no additional cost to you.

First, check your packing slip and shipping confirmation emails in case the item is arriving separately.

If an entire product is missing unexpectedly, email info@warsen.al with your order number and details of the missing product. We will investigate and help resolve the issue.

For missing components inside a miniature kit, use the Corvus Belli Mispack Form instead.

After we receive and inspect an eligible return, we will notify you of the refund decision. 

Approved refunds are issued to the original payment method. Your bank or payment provider determines how long it takes for the funds to appear.

Original shipping charges paid at checkout are not refunded for standard returns. An approved standard return refunds the purchase price of the returned products, not the original shipping charges.

You are also responsible for the cost of shipping your return to us. If the return is due to our error, we will review any applicable shipping-charge refund or return-shipping arrangements.

Exchanges may be available for eligible, unused products, depending on inventory. Additional shipping charges may apply.

Email info@warsen.al with your order number and the product you would like to exchange. If an exchange is not possible, we can help with an eligible return and refund.

Email info@warsen.al as soon as possible if you need to cancel. We will do our best to accommodate requests before shipment, but an order that has entered fulfillment may no longer be cancelable.

Once an order ships, eligible products can be returned under our standard return policy.

Yes. You can cancel unshipped preorder or backorder items for a full refund. See our Preorders & Backorders page for more information.

Email info@warsen.al immediately with your order number and the corrected address.

We may be able to update the address before a shipping label is created. Once the package has shipped, changes may not be possible.